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CRM Workflow - Input required to find relevant steps

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Hi Friends

 

I have one requirement in workflow, please check the below steps and advise

 

 

Workflow

image1.jpg

 

Step 1:

User will create chain activity in CRM and select “Additional Sell in By” in the parties involved and select user names from drop down list.

For example : In this case they selected two user id’s.

image2.jpg

 

Step 2: Next they will select save button

image3.jpg

 

Step 3: After saving the activity, the workflow will be triggered like this.

image4.jpg

 

Step 4: Next they will click publish button.

image5.jpg

 

Step 5: Once they click publish, it will trigger email to the users selected in step 1(In our case two users).

image6.jpg

After this step workflow log will  be like this.

image7.jpg

 

Step 7: Next user will execute the workflow task in his/her mail box.

image8.jpg

After this step (I don’t see any workflow log).I think workflow is getting closed after sending email to the users listed in step 1.

If anyone click execute button, it’s getting deleted from other users inbox.

Here I want to understand, once the user press execute button how it’s getting deleted from other users inbox, I don’t see any workflow step/log after this in workflow builder. Because workflow is designed to send the work items to users. There is no further steps next to it.

 

Please check advice how it might controlled from workflow or is there any programs involved in this?

Workflow overal diagram placed in top of this message.

 

Thanks

Gowrishankar


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